Bob
An AI-powered WhatsApp support platform that keeps your clients happy and your team in sync.
The problem
WhatsApp is where customers are — but running support over it without the right tools creates chaos for teams and frustration for clients.
WhatsApp support has no structure by default
When customers message a business on WhatsApp, there's no ticket, no history, no assignment. Things get lost, messages go unanswered, and the team has no visibility into what's open or who owns it.
Responding in the right language takes time
Crafting clear, professional messages in Kurdish Sorani or Arabic for every client interaction is slow. Teams either delay responses or send inconsistent, rushed replies.
How Bob works
The flow is simple. The results are immediate.
Client messages
A customer sends a WhatsApp message. Bob receives it instantly, acknowledges the client in their language, and logs the issue.
Ticket is created
The request becomes a structured ticket — categorised, assigned to the right team member, and tracked from open to resolved.
Team coordinates and closes
The team manages tickets through a dashboard or directly through WhatsApp. Updates go to the client automatically. Nothing gets lost.
Who benefits
Bob fits into the way teams and clients already communicate — and makes it better for everyone.
Support Teams
Full visibility into every open issue. Assignments, urgency, and context — no more chasing colleagues over chat to find out who owns what.
Business Owners
Clients get fast, professional responses in their language. Nothing falls through the cracks. You see exactly what's open and how long it's been waiting.
Clients & Customers
They message on WhatsApp as they always do. Bob acknowledges immediately, keeps them updated, and lets them know when their issue is resolved.
What you get
A platform that keeps growing — these are the capabilities available today.
- AI-generated responses in Kurdish Sorani — warm, accurate, and instant
- Every inbound message becomes a tracked ticket automatically
- Urgency levels, team assignments, and internal vs. client-facing notes
- Scheduled follow-up reminders so no ticket goes silent
- Project management tools alongside support in one platform
- Per-client settings — response windows, contact preferences, team access
- Platform grows continuously — new capabilities added regularly
Bob is a live, production platform — actively used and improved every week.
Interested in Bob?
If you're looking for a smarter way to run customer support over WhatsApp — or want to explore what Bob could do for your business — let's talk.